Production Support
Production support involves monitoring and maintaining software applications in a live environment to ensure they run smoothly and without interruptions. It includes troubleshooting issues, fixing bugs, and addressing system performance problems in real time. Production support teams play a critical role in minimizing downtime and ensuring continuous business operations.
Course information
- Category: Support
- Course: Production Support
- Course duration: 3 Months
Why should you?
Our Production Support course is designed for those interested in maintaining and troubleshooting live systems. This course covers everything from system monitoring to incident management.
Learn the essentials of Linux, Shell Scripting, and SQL, which are crucial for any production support role. The course also covers ITIL frameworks and tools like ServiceNow and JIRA, which are used for incident and problem management.
Gain experience with monitoring tools like Splunk and AppDynamics, which are essential for tracking system performance and identifying issues before they impact users.
The course includes hands-on projects that simulate real-world scenarios, ensuring you’re prepared to handle the challenges of a production support role.